Return & Refund Policy

Return unopened items within 7 days from the invoice date for a full refund of original purchase price. Please note that we are not liable to issue any refund for opened items.

The refund will be initiated once we receive confirmation that the product has been returned to us. After the refund is processed from our end, it may take 5–7 business days to reflect in your account, depending on your bank or payment provider. You will receive a confirmation notification once the refund has been successfully processed. 

www.bixabotanical.in is not responsible for return postage; any shipping charges or applied discount codes will NOT be refunded.

*Wholesale quantities are not eligible for this policy, and we are not liable to issue any refund for opened items. However, orders returned unaltered will receive a full refund (shipping excluded).

Damaged or Wrong Items

Occasionally items may be damaged during transit, which is unfortunately out of our control. Should this happen, please contact customer service for assistance within 4 business days of receiving the order. Do not throw the damaged product or packing slip away! You will be asked to provide photographic proof of damage (or evidence of any missing items). Depending on the circumstances, you may be asked to file a claim with the appropriate shipping courier to receive reimbursement for the damaged items. If you receive the wrong items by mistake, please leave the products unopened and contact customer service immediately. For a full refund or exchange of product, customer service must be notified within 4 business days of the package's initial arrival.